Frequently Asked Questions

General Questions

What is Jaded?
Jaded is a contemporary fashion brand offering stylish and unique designs for those who appreciate bold, modern aesthetics.

Where can I find Jaded products?
Explore our latest collections and shop online at jadedoflondon.com.

Do you have physical stores?
Currently, our products are available exclusively online at jadedoflondon.com.

Orders & Shipping

How long does shipping take?
Delivery times vary depending on your location. For details, check our Shipping Policy at jadedoflondon.com.

Can I track my order?
Yes, once your order is shipped, you’ll receive a tracking link via email.

Do you ship internationally?
Yes, we offer worldwide shipping. Visit jadedoflondon.com for more details.

Returns & Exchanges

What’s your return policy?
We accept returns within a specified period. For full details, see our Returns Policy at jadedoflondon.com.

How do I initiate a return?
Log in to your account at jadedoflondon.com and follow the return instructions.

Product Care

How should I care for my Jaded items?
Care instructions vary by product. Refer to the label or product description for specific guidelines.

Do you offer repairs?
At this time, we do not provide repair services.

Payments & Discounts

What payment methods do you accept?
We accept major credit cards and select digital payment options.

How can I apply a discount code?
Enter your code at checkout on jadedoflondon.com.

Account & Support

How do I reset my password?
Click “Forgot Password” on the login page at jadedoflondon.com.

Where can I get more help?
For additional assistance, visit our Support Center at jadedoflondon.com.